Frequently asked questions

Our services include:

• Primary and preventative care
• Gender & Life-Affirming Medicine (GLAM)
• HIV prevention and treatment
• STI testing and sexual health care
• Behavioral health
• Case management
• Prescription services

Explore our services.

Our behavioral health services include psychiatric assessment, medication management, and letters for gender-affirming surgeries and procedures.

We give you options based on your preferences and requested services.

While we don’t have an age limit, we don’t offer comprehensive pediatric services and require patients needing pediatric services to continue seeing their pediatrician.

Yes, we do! To certify or recertify for medical marijuana, you must meet the following criteria:

• Be a Connecticut resident.
• Have at least one appointment with an Anchor Health provider before a medical marijuana certification/recertification visit.
• If you seek medical marijuana for a qualifying mental health condition, bring a letter from your mental health provider stating that you have this diagnosis. You can request a behavioral health consultation if you think you have a qualifying mental health condition but no diagnosis.

Insurance does not cover medical marijuana visits. Before your visit, you must pay an initial certification fee of $200 or a renewal fee of $125. The state also collects a separate fee of $100 for first-time applicants.

Yes, condoms, dental dams, finger cots, and lube are available in both clinics!

Yes, we’re a 501(c)(3) nonprofit organization. Our legal name is Anchor Health Initiative Corp. Our Employer Identification Number (EIN), also known as a federal tax identification number, is 81-2826560.

Please call 203-903-8308 during regular business hours or send us a MyChart message. You must give us 24 hours’ (to the hour) notice. For Monday appointments, that means letting us know the Friday before by your scheduled appointment time. Please review our Appointment Cancellation, No-Show, and Late Policy for more information.

We’re dedicated to providing high-quality care to all our patients. To submit a compliment, complaint, or concern, please submit a patient grievance.

Phone and video interpretation services are available upon request. The available languages include American Sign Language (ASL), Cantonese, English, French, Haitian Creole, Italian, Mandarin, Polish, Portuguese, Spanish, and more. Patients can also use their own interpreters.

You can contact us for any medical records unavailable through MyChart.

If you are experiencing a serious or life-threatening emergency, call 911 or go to the nearest emergency room (ER) for care. If you are a current patient with an urgent medical concern that does not warrant going to ER outside of regular business hours, please call 203-903-8308 and wait to be connected to our answering service. Do not use this service for routine requests, such as appointments, medication refills, or any other non-urgent concern.

Yes, we can! These services and more are available through case management.

To update your legal name and/or sex in MyChart, we have to submit evidence. The evidence can be a probate court order or legal document that reflects your legally changed name and/or sex, such as a photo ID, birth certificate, or passport. Please send us a MyChart message with a photo of the evidence.

You can update your name, pronouns, gender, and other demographic information at any time through MyChart:

• Open MyChart
• Select Menu
• Go to Preferences & Account Settings
• Select Personal Information
• Go to Details About Me
• Select Edit

If you need assistance with making these changes, please contact us.

We work with most major insurances, including plans through:

• Aetna
• Blue Cross Blue Shield
• Cigna
• ConnectiCare (including Medicare plans)
• Harvard Pilgrim Health Care
• Medicaid/Husky
• Medicare
• Multiplan
• PHCS
• UMR
• United Healthcare (including Medicare and Oxford plans)

We also accept all exchange plans through the Health Insurance Marketplace (Access Health CT).

Please note that this isn’t a complete list. If you have questions regarding your specific plan, please contact us or your insurance carrier directly.

We offer discounted and/or free services for those who qualify based on family size and income. Please note that you may be responsible for additional charges incurred during visits, such as lab costs and prescriptions. Please contact us to learn more and apply.

You can pay your bill by calling 203-903-8308 during regular business hours and we’ll collect your payment over the phone. We take credit/debit cards and HSA/FSA/HRA cards. You can also mail a check in a return envelope that comes with your physical bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps:

• Don’t send cash.
• Make your check payable to “Anchor Health Initiative Corp.” Be sure to note the patient’s name in the memo section of the check.

If you are a new patient, you do not need a referral to come to us.

If you are a current patient and we’re your primary care provider, please call 203-903-8308 or send us a MyChart message to let us know what kind of referral you are seeking.

Absolutely! Please call 203-660-0010 or send us a MyChart message. You can also tell your medical provider during your next visit and a pharmacist will contact you.

Contact your pharmacy to request a refill and they will reach out to us. If you have any issues going through your pharmacy, please call 203-903-8308 or send us a MyChart message.

Your provider lets you know ahead of your appointment. If you are unsure, you can always check with us by calling 203-903-8308 or sending a MyChart message.

Please call 203-903-8308 during regular business hours or send us a MyChart message as soon as possible to reschedule your appointment. If you do not provide us with at least 24 hours’ (to the hour) notice, we count your appointment as a no-show and charge you a $50 fee. For Monday appointments, that means letting us know the Friday before by your scheduled appointment time. If you provide us with at least 24 hours’ notice, we do not count your appointment as a no-show or charge you a fee.

Please review our Appointment Cancellation, No-Show, and Late Policy for more information.

You can call 203-903-8308 or send us a MyChart message to schedule an appointment at either of our offices. We can also order blood work and lab tests through Quest Diagnostics, Labcorp, Yale Blood Draw Stations, or other labs as requested.

Generally, if you go to a Quest lab in Connecticut, then no. For any other labs, please check with them and coordinate with our office.