Case Management Program

advocacy, support, & resources

Our Case Management Program helps close the gap of intersecting health disparities faced by many LGBTQ people. In-house case managers address barriers to your care and help you access and navigate medical, social, community, legal, and financial resources.

Case management is available to current patients.

An individual holding a mug that says "Protecting my peace."

Non-medical case management services include:

  • Access to basic needs, such as housing, food, clothing, and toiletries
  • Advocating on behalf of clients for basic needs, legal help, social services, and other issues
  • Employment resources
  • Insurance and affordable health care assistance
  • Transportation to medical appointments
  • Resources for emergency financial funds
  • Linkage to help with domestic and intimate partner violence
  • Connections to LGBTQ-affirming mental health providers, support groups, and inpatient/outpatient programs
  • Help with updating name and gender ID documents, including licenses, birth certificates, social security, and more
  • Advocating and raising awareness on behalf of clients and community needs

Medical Case Management

Medical case management is available for patients living with HIV. Experienced case managers can help you access and navigate the unique resources available.

Urgent Situations

Case management is available for patients in urgent situations like housing instability or lack of basic needs.

Please call 203-903-8308, send a MyChart message, or email Caroline Chadwick, Head of Case Management & Public Policy. Please note that we’re only able to respond during regular business hours.

See below for a directory of hotlines and resources that may help you.

A woman sitting at a desk smiling.

Get Case Management

If you are a current patient seeking case management, please call 203-903-8308 or send us a MyChart message and let us know what services you are looking for. You can also tell your medical provider during your next visit. A case manager will contact you.

If you are not a current patient, your first step is to establish medical care. You can request an appointment online and we’ll contact you within 1-2 business days with your next steps. You can also call 203-903-8308 for assistance over the phone. At your first appointment, let your provider know what case management services you need, and they will connect you with a case manager.

Please note that the resources below are not affiliated with Anchor Health but are often utilized by patients. If there’s something we should know about one of the resources listed on this page, or if you have one to add, please email Caroline Chadwick.


CT 211

Speak to a contact specialist who will help you locate programs and services in your area. The specialist can help make it easier for you to find information, discover options, or deal with a crisis.


Call Now

CT Commission on Human Rights and Opportunities (CHRO)

CHRO’s mission is to eliminate discrimination through civil and human rights law enforcement and to establish equal opportunity and justice for all persons within the state through advocacy and education.


Call Now

CT Safe Connect

Connect with a certified domestic violence advocate whether you need services or just someone to talk to.


Call Now

CT Sexual Assault Hotline

Toll-free hotlines to speak with a certified sexual assault crisis counselor.


Call Now

CWEALF Hate Crimes Project

If you are being discriminated against at work, speak to an experienced advocate for help understanding your rights and explain your options. Legal information and advocacy staff are available to talk Monday through Thursday from 9:00 am to 2:00 pm and Friday from 9:00 am to 1:00 pm.

1-860-524-0601 or toll-free 1-800-479-2949

Call Now Toll Free

DeQH: Desi LGBTQ Helpline for South Asians

Free and confidential helpline for South Asian LGBTQ people. Trained volunteers are available to talk on Thursdays and Sundays from 8:00 to 10:00 pm.


Call Now Toll Free

GATE: Global Action for Trans Equality

A list of resources that can provide urgent funding and other forms of material assistance to trans, gender diverse and intersex activists.

Urgent Resources – GATE

GLAD Legal Infoline

Free and confidential legal information, assistance, and referrals. For the quickest response, please use the email form on their website. You can also leave a voicemail and they will respond within 2 weeks. Translation is available.


Call Now

Trans Lifeline’s Hotline

Peer support phone service run by trans people for trans and questioning peers.


Call Now

Trevor Project Hotline

Crisis intervention and suicide prevention phone service.

1-866-488-7386 or text “START” to 678-678

Call Now

SAGE LGBT Elder Hotline

Connects LGBT older people who want to talk with friendly responders who are ready to listen.

877-360-LGBT (5428)

Call Now

Strands For Trans

A global network of hair, beauty, and wellness industries and organizations that seek to create and inspire safe and positive experiences for all guests, especially guests from the trans community.

Strands For Trans

Substance Abuse and Mental Health Services Administration’s National Helpline

Free and confidential referrals and information about mental and/or substance use disorders, prevention, treatment, and recovery.

1-800-662-HELP (4357)

Call Now